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How Vie de Vanille collects, uses, and protects your personal information when you browse our portfolio, request sample packs, or commission a custom curing program.
When you use this site, we process the information you provide through our contact and order forms: your name, email address, phone number, and the content of your message. We also collect basic technical data automatically, including browser type, device information, and pages visited, to understand how visitors interact with our vanilla bean portfolio.
This website uses cookies to remember your preferences and to measure site traffic through analytics tools. These cookies help us understand which product pages, tasting notes, and curing guides are most useful to pastry chefs and home bakers. You can disable cookies in your browser settings, though some parts of the site may not function as smoothly without them.
We use the data you provide to respond to inquiries, process sample pack orders, prepare custom aging program quotes, and send updates about new harvests or product availability if you have opted in. We do not sell your personal information to third parties, and we do not use it for automated decision-making that affects your rights.
Your information is stored on secure servers and is only shared with service providers who help us operate this website, such as hosting providers, email services, and form processing tools. These processors are bound by confidentiality agreements and only access data to perform their specific functions. We retain your data only as long as necessary to fulfill the purpose for which it was collected.
You have the right to request access to the personal data we hold about you, ask for corrections, request deletion, or withdraw your consent at any time. Depending on your location, you may also have rights under GDPR or CCPA, including data portability and the right to opt out of certain processing. To exercise any of these rights, contact us using the details below.
For any privacy-related questions or requests, reach us at info@viedevanille.com or by phone at +60 11 312 8975. Our physical address is Jalan Sungai Maaw, Sibu, Sarawak, 96000, Malaysia. We respond to all verified requests within 30 days. This policy was last updated on January 15, 2025.
Vie de Vanille does not make misleading claims about our products, curing processes, or harvest origins. We do not fabricate endorsements, create false urgency, or imply official affiliations with any brand or institution. Any statements about flavor profiles or product quality reflect our actual curing practices and are not exaggerated for marketing purposes.