Support Dashboard Refresh

When our curing team started logging batch inspections on a shared spreadsheet, the process worked for about two months. Then the notes got longer, the columns multiplied, and finding a specific moisture reading meant scrolling through three tabs. The refresh was less about making things look modern and more about giving the support team a single place to see what needed attention.

We rebuilt the dashboard around the actual workflow: incoming green bean lots, active curing crates, and finished pods ready for grading. Each row shows the batch number, days in cure, current moisture content, and a flag for anything outside the target range. The old version buried those flags in a comments column where they were easy to miss.

The main change was moving from a static table to a status-based view. A batch that needs a humidity adjustment appears at the top with a short note on what changed since the last check. A batch that is ready for grading sits in a separate section with a link to the grading checklist. This cut the time spent hunting for context, because the context now travels with the batch.

We also added a simple history panel for each crate. Instead of a long log that requires scrolling, the panel shows the last five entries with the date, the person who made the check, and the reading. That small addition removed most of the back-and-forth messages asking "did anyone check crate 12 this morning?"

• Status-based view that surfaces batches needing attention first
• Moisture readings tracked against the target range for each curing stage
• History panel with the last five entries per crate, including who logged them
• Grading checklist linked directly from the ready-for-grading section

The rollout took about three weeks, with the first week spent mapping the existing spreadsheet into the new structure. We kept the old file read-only for another month so the team could cross-check numbers, then retired it once everyone felt confident. The dashboard now handles the daily logging for roughly forty active crates, and the support team has stopped asking where to find a specific reading.